FAQ

You can order products online via our web shop or through your nearest Shima India Authorised Dealer. Get in touch with us to know about the nearest Shima India Dealer.

a) How to order online?
Register yourself first with all your basic contact details. Choose the right product & Add the product(s) to CART. On checkout you can choose your suitable payment method. Orders once confirmed with Online Payment will be shipped within the specified delivery time.

b) Payment modes
You can choose to pay online for your products via Credit Card / Debit Card / Net Banking / EMI* via PayUMoney gateway (check EMI eligibility)

c) Order Shipping time & Shipping policy:
We usually ship the product within 2 working days after receiving the order and try and deliver them within a week.
All our orders are shipped with DTDC or FEDEX. Shipping details will be provided to customers by email once the items are shipped. Unless specified the expected delivery time may vary from 3-7 days depending on regions & availability. Delays if any will be communicated to the customer to his/her provided contact info.

With every product listing a relevant sizing chart will be shown. Please order the size as per the sizing chart only.

You can always raise a request for change of size however the return would only be accepted if the product is not damaged in any way. Please contact our web store for raising a size change request.

All Shima products bought from Motoignite.com or Shima India Authorised Dealers come with a 1 year warranty against manufacturing defects. If you find any issues with the products received please highlight the same to us immediately with relevant product snaps. 

Misused or Incorrectly used products will not be eligible for any warranty claims. The final decision in this regards will lie with Shima India only.

In case of any claim, please send all the details to shima_india@outlook.com along with the details of your purchase. Please retain the original invoice (softcopy or hardcopy) which you would got during the purchase of any Shima product. 

Products once sold will not be taken back unless there is any manufacturing defect in the product.

After placing the order customer can cancel the order within 1 hour if he/she wish to. And in case of customer request for Refund, it will be processed through same mode within 10 working days. Products can be returned within 24 hours from the day of delivery.

Every Shima product is accompanied with an user manual. Buyers are requested to follow the maintenance instructions as mentioned in the user manual. In case of any particular queries our team would be happy to support.

For us privacy for our valued customer is very important. We strongly believe that the personal information of our customers should not be shared with the third party without the prior consent or request from the customer. Privacy is the right of an individual and at Kombustion Imports & Exports Pvt. Ltd the information of the customer such as contact no., email, addresses etc. is used only for the internal purpose and not for sale. Your contact information is stored in our database and is only used to contact you during the course of your stay with us for sharing the status of your room bookings with us and then after for announcement of our latest deals and news etc. We at Kombustion Imports & Exports Pvt. Ltd condemn the unauthorized reach and misuse and/or disclosure of the personal information of the customer and we have strict guidelines and high security features to prevent the same. Any changes in our ‘Privacy Policy’ will be posted here on the website.

SECURE ONLINE PAYMENTS
The visitor on our website please take a note that your name, email address and other personal information submitted on our website may be stored with us and may also appear on the website. Like other platforms our server log files also receives general information such as IP address of the visitor, cookie etc. For the financial transactions by credit card Kombustion Imports & Exports Pvt. Ltd uses a 3rd party secure payment gateway provided by “PayU” and the credit card details are ‘not stored’ with Kombustion Imports & Exports Pvt. Ltd, instead the information is securely stored and encrypted with Visa/MasterCard.

Smart Cookies
We use ‘Cookies’ to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. ‘Cookies’ are tiny text files which our Website places on your computer’s hard drive to store information about your shopping session and to identify your computer.

Privacy Policy